Operational failure is rarely visible until it’s too late.
Foundation Ops
One-time setup: $2,499
Core operational systems are deployed directly into your environment to establish structure, control, and visibility.
Operational intake & environment setup
Initial system configuration
Foundation system deployment (10 systems)
Team access & permissions
Go-live validation
No ongoing monthly fees
One-time deployment only
Best for: Organisations that need a structured operational foundation without ongoing involvement.
Service Agreement issued prior to deployment
Covert Ops
Setup: $2,499 + $249 monthly
Core operational systems are deployed and quietly governed to maintain stability, accountability, and operational continuity.
Operational intake & environment setup
Initial system configuration
Foundation system deployment (10 systems)
Team access & permissions
Go-live validation
Ongoing operational support
Best for: Organisations running active operations that require ongoing system stability and oversight.
Service Agreement issued prior to deployment
Black Ops
Setup: $3,499 + $499 monthly
Core operational systems are deployed with deeper system coverage, elevated oversight, and extended support for complex operations.
Operational intake & environment setup
Initial system configuration
Foundation system deployment (10 systems)
Team access & permissions
Go-live validation
Ongoing operational support
5 additional systems of choice (CIA Vault)
Best for: Organisations operating at scale or complexity that require extended infrastructure and ongoing optimisation.
Service Agreement issued prior to deployment
Complete Control & Independence
All operational systems are deployed within accounts owned by the client.
CIA is granted access by invitation only and does not retain ownership of
any platform, data, or credentials. Ongoing engagement is governed by the
Service Agreement and may be concluded in line with tier-specific notice periods.
Operational Clarifications
Once payment is confirmed, you will receive a CIA onboarding package outlining the next steps, required documentation, and access instructions. Engagement begins once the Service Agreement is executed and intake information is received.
The engagement window begins once platform access is granted and operational intake is completed. Deployment timelines are defined in the Service Agreement.
All tiers include deployment of the 10 Core Operational Systems covering: dispatch, scheduling, operational control, job start verification, daily work allocation, workforce onboarding, workforce training, incident reporting, asset management, and compliance.
Ongoing support varies by engagement tier and is defined in the contract. It may include system maintenance, optimisation, escalation handling, and operational guidance.
Yes. Organisations may upgrade to a higher engagement tier to expand system coverage or support depth. Upgrade terms are handled via contract amendment.
CIA assesses existing tools and processes during intake. Outdated or fragmented systems are replaced. Fit-for-purpose tools may be retained where appropriate. The objective is structured, auditable operations — not tool preservation.
No. CIA designs, deploys, and maintains operational systems.
This is infrastructure delivery — not consulting, coaching, or advisory services.
Only engagement tiers with ongoing operational support include a monthly fee. One-time deployment tiers do not carry recurring charges.
CIA systems are deployed using selected third-party operational platforms, including Connecteam where appropriate. CIA configures and governs the systems within these environments, while platform accounts and subscriptions remain fully owned by the client.
Yes. All operational systems are deployed within accounts owned by your organisation. CIA is invited as an administrator solely for the purpose of system deployment and support. Clients may discontinue ongoing engagement in line with the notice period defined in their selected engagement tier and Service Agreement.
No. CIA is a private, independent commercial agency.
Full non-affiliation details are outlined in our legal disclosures.
Proceed to Secure Engagement
Secure Contact is reserved for organisations prepared to discuss operational scope, deployment timing, engagement fit,
and generally enquiries. All enquiries are handled confidentially and governed by a formal intake review.