Tracking & Cookie Directive

Compliance & Infrastructure Agency

Effective Date: 15 January 2026

1. Introduction

This Tracking & Cookie Directive explains how Compliance & Infrastructure Agency (“CIA”, “we”, “us”, “our”) uses cookies, trackers, analytics, pixels, and other digital technologies to collect and process information about Users who visit our website, landing pages, funnels, or digital environments.

By accessing any CIA digital property, you acknowledge and understand the practices described in this Directive. If you do not wish for your information to be collected through cookies or tracking technologies, you may adjust your browser settings or discontinue use of CIA’s digital environments.

2. Definitions

“Cookies”
Small data files stored on your device that track preferences, authentication details, or behavioural activity.

“Tracking Technologies”
Digital identifiers, including pixels, scripts, tags, session identifiers, behavioural analytics, device fingerprints, and similar technologies.

“User” / “You”
Any individual accessing CIA’s website, funnels, applications, forms, or systems.

“Third-Party Tools”
External analytics, hosting, automation, email, or tracking services used by the CIA.
(These are not publicly named to comply with partner and vendor restrictions.)

“Digital Properties”
CIA’s website, landing pages, funnels, forms, client portals, automated systems, and any environment created to interact with CIA.

3. Why we use Cookies & Tracking Technologies

CIA uses cookies and tracking technologies to support:

3.1 Website & Funnel Functionality

Some technologies are essential for ensuring that pages load correctly, forms submit properly, and navigation behaves as intended.

3.2 Application & Waiting List Performance

Tracking helps the CIA ensure applications are processed correctly, determine if forms were successfully completed, and identify technical issues.

3.3 Behavioural Analytics

Analytics help the CIA understand:

  • Which pages do Users visit

  • How Users Interact with Funnels

  • Where Users drop off

  • How long Users spend on certain sections

  • What devices or browsers do Users use

This information is used for performance optimisation only.

3.4 Security & Fraud Prevention

Tracking helps the CIA detect suspicious activity, prevent malicious access, and maintain platform integrity.

3.5 Marketing & Communication Efficiency

Some technologies determine whether emails were opened, links were clicked, or actions were completed—allowing the CIA to refine communication and reduce unnecessary messaging.

CIA does not use tracking for invasive profiling or unrelated advertising.

4. Types of Cookies & Trackers we use

CIA may use the following categories:

4.1 Essential Cookies

Required for core functionality. Disabling these may impact your ability to use CIA pages or submit forms.

4.2 Performance & Analytics Cookies

Used to improve website and funnel functionality by collecting anonymous or aggregated data.

4.3 Preference Cookies

Used to remember certain settings or choices to enhance the user experience.

4.4 Session-Based Trackers

Temporary identifiers that expire when you close your browser.

4.5 Persistent Trackers

Remain on your device for a defined period or until manually removed.

4.6 Third-Party Trackers

Some analytics or automation services may install tracking tools when interacting with CIA properties.


CIA does not publicly name these tools and does not control their independent policies. Essential cookies may be deployed without consent where required for core functionality. All other tracking is used only where permitted by applicable law.

5. How Data from Trackers is used

CIA uses data collected through cookies and trackers to:

  • Improve website performance

  • Diagnose technical issues

  • Enhance user experience

  • Deliver messages or confirmations

  • Verify successful submissions

  • Optimise funnel steps

  • Support internal analytics

  • Ensure system security

CIA does not:

  • Use tracking to sell personal data

  • Conduct behavioural advertising

  • Share identifiable tracking information with external advertisers

  • Allow third-party advertising networks to access tracking data

Data is used strictly for operational improvement and performance monitoring.

6. Third-Party Tools & Automation Systems

CIA integrates with digital tools that may use their own:

  • Cookies

  • Pixels

  • Session trackers

  • Analytics scripts

  • Behavioural monitors

These tools operate independently and may collect information according to their own privacy policies. CIA:

  • Does not name these tools in legal documents

  • Does not control how third-party vendors manage their cookies

  • Does not accept liability for third-party tracking behaviour

  • May replace or update these tools at any time

  • Only uses reputable and industry-standard providers

Users are responsible for reviewing and managing cookie preferences within their own browser or device settings.

7. Consent & Control Options

When accessing CIA digital properties, you have several options to control tracking:

7.1 Browser Settings

You may block, delete, or restrict cookies through your browser settings.

7.2 Private/Incognito Browsing

Most browsers offer privacy modes that reduce or disable tracking.

7.3 Disabling JavaScript

Some trackers rely on JavaScript. Disabling it may reduce tracking, but can limit functionality.

7.4 Opting Out of Communications

Users may unsubscribe from CIA communications at any time, which may reduce the use of certain tracking pixels tied to emails.

7.5 Declining Cookies (Where Prompted)

If a cookie banner is present, declining optional cookies will restrict non-essential tracking.

Please note that disabling essential cookies may impact your ability to submit forms, use funnels, or complete applications.

CIA cannot guarantee full functionality where tracking or scripting is disabled by the User.

8. Data Storage & Security

Any information collected via cookies and trackers is stored securely through the CIA’s digital environments or external cloud services. CIA applies:

  • Role-based access controls

  • Encryption practices

  • Secure hosting environments

  • Routine security monitoring

Tracking data is:

  • Used only internally

  • Not sold to third parties

  • Never used for unrelated advertising

  • Processed in accordance with the CIA’s Privacy Protocols

Further information regarding data handling and retention is outlined in CIA’s Privacy Protocols.

9. International Data Transfers

Some tracking or analytics data may be processed in jurisdictions outside Australia.

By using CIA digital properties, you consent to such transfers where permitted under:

  • Australian Privacy Principles (APPs)

  • Australian Privacy Act 1988 (Cth)

  • GDPR (where applicable)

  • CCPA/CPRA (where applicable)

CIA ensures reasonable measures are taken to safeguard data integrity.

10. Changes to this Directive

CIA may update this Tracking & Cookie Directive to reflect:

  • Changes in legal requirements

  • Updates to our systems

  • New operational practices

  • Updated tools or technologies

A revised “Effective Date” will appear at the top of this page when changes occur.

Continued use of CIA digital properties constitutes acceptance of the updated Directive.

11. Contact Us

For questions about the Tracking & Cookie Directive, contact:

support@ciaops.co


Compliance & Infrastructure Agency (CIA)
Governing Jurisdiction: Queensland, Australia