Non-Affiliation & Liability Disclosure

Compliance & Infrastructure Agency

Effective Date: 15 January 2026

1. Introduction

This Non-Affiliation & Liability Disclosure explains the boundaries of CIA’s identity, association, responsibility, and legal obligations. It exists to ensure transparency regarding who we are, what we do, and what we are not responsible for.

By engaging with CIA in any capacity—including visiting our website, accessing landing pages or funnels, submitting forms, applying for service, or entering into an agreement—you acknowledge that you have read, understood, and accepted this Disclosure.

2. Non-Affiliation Statement

Compliance & Infrastructure Agency, trading as CIA, is a private Australian digital agency.

We are not affiliated, endorsed, associated, or connected with:

  • The United States Central Intelligence Agency

  • Any other U.S. federal agency

  • Any Australian government department

  • Any state or federal law enforcement body

  • Any military or intelligence organisation

  • Any governmental intelligence or security service

The acronym “CIA” is used solely to represent Compliance & Infrastructure Agency and is based on internal branding, not government association. Any similarity in name or acronym does not imply any affiliation, endorsement, or association.

3. Service Nature Disclosure

CIA provides digital infrastructure, operational systems deployment, workflow configuration, training, and business operations support. CIA does not provide:

  • Intelligence services

  • Surveillance services

  • Security operations

  • Background checks

  • Law enforcement support

  • Governmental or regulatory enforcement

  • Safety certification

  • Legal, HR, or financial advisory

  • Cybersecurity defence or monitoring

  • Investigative services

Our services are strictly limited to digital operational systems, procedural frameworks, and infrastructure setup for commercial businesses.

4. General Liability Limitation

To the maximum extent permitted by applicable law, including the Australian Consumer Law (ACL), CIA:

  • Is not liable for operational issues experienced by a client

  • Is not liable for any business losses, revenue impacts, or productivity disruptions

  • Does not accept responsibility for damages caused by client staff, Field Ops, contractors, or improper use of deployed systems

  • Is not responsible for any errors arising from inaccurate or incomplete data provided by clients

  • Is not responsible for injuries, compliance breaches, or incidents occurring on job sites, in workplaces, or in field environments

  • Does not guarantee specific business outcomes or performance improvements

  • Limits its total liability to the amount paid to the CIA in the 30 days preceding a claim

These protections apply to all Users and Clients, regardless of engagement size.

5. System Usage Liability

CIA provides operational systems that assist with communication, coordination, data capture, workflow management, and operational visibility. However, CIA:

  • Cannot guarantee the accuracy of information entered by users

  • Is not responsible for misuse, neglect, or failure to follow procedures

  • Does not monitor usage or enforce compliance on behalf of clients

  • Cannot ensure that staff or Field Ops utilise systems correctly or consistently

  • Is not responsible for lost data resulting from client-side negligence

  • Does not supervise, manage, or discipline client personnel

Clients remain fully responsible for:

  • The conduct of their workers

  • Quality of data entered

  • Compliance with workplace laws

  • Safety procedures

  • Record-keeping obligations

  • Hardware and equipment usage

  • Job-site behaviour

CIA’s responsibility ends at providing properly configured digital systems.

6. Third-Party Platform Liability

CIA uses external digital platforms (“Third-Party Tools”) to deliver services.
These systems are not owned, controlled, or operated by the CIA.

Accordingly:

  • CIA is not liable for outages, downtime, service interruptions, or performance issues caused by third-party platforms

  • CIA does not control update schedules, feature changes, or system maintenance performed by third-party vendors

  • CIA is not responsible for any data loss caused by third-party infrastructure

  • CIA cannot guarantee long-term availability or functionality of external tools

  • CIA may substitute or replace tools at any time

  • Users may be required to comply with separate terms imposed by those providers.

  • Where third-party platform subscriptions are required, these are held and controlled directly by the client unless otherwise agreed in writing.

Use of Third-Party Tools is at the User’s own risk.

7. Data Handling & Security Liability

CIA takes privacy and security seriously; however:

  • CIA is not responsible for breaches, leaks, or unauthorised access caused by third-party hosting environments

  • CIA is not liable for data compromised through client devices, networks, or insecure practices

  • CIA cannot guarantee absolute protection against cyber incidents

  • CIA is not responsible for client-side password management or access control

  • CIA is not responsible for data retained or stored by third-party platforms

CIA provides operational systems, not cybersecurity services. CIA’s role is limited to configuring operational systems and does not include ongoing security monitoring, threat detection, or incident response.

8. Operational Risk Disclosure

Clients operating in construction, trades, transport, field services, and similar industries face inherent operational risks. CIA:

  • Does not assess job-site safety

  • Does not certify compliance with workplace legislation

  • Does not ensure vehicles or assets are maintained

  • Does not provide or verify safety training

  • Does not guarantee compliance with WHS, OH&S, or similar regulations

CIA’s digital systems may assist clients in organising their operations, but the client retains sole responsibility for:

  • Worker safety

  • Compliance with industry laws

  • Record accuracy

  • Site management

  • Asset and vehicle upkeep

  • Behaviour and training of staff

CIA provides the infrastructure —not supervision.

9. No Guarantee of Results

CIA strives to improve operational efficiency; however, results vary based on:

  • Client cooperation

  • Staff engagement

  • Implementation consistency

  • Organisational structure

  • Industry type

  • Internal processes

  • User adoption

CIA does not warrant or guarantee:

  • Business growth

  • Revenue improvements

  • Cost savings

  • Compliance outcomes

  • Workforce performance

  • Efficiency targets

  • Profitability increases

All results depend on client-side execution.

10. Indemnity

To the fullest extent permitted by law, Users and Clients agree to indemnify and hold CIA harmless from any claims, damages, losses, liabilities, or expenses arising from:

  • Misuse of CIA systems

  • Incorrect or incomplete data entry

  • Operational incidents

  • Client-site injuries

  • Staff negligence

  • Misinterpretation of system outputs

  • Third-party outages

  • Breach of industry regulations

  • Client-side cybersecurity failures

This indemnity survives termination of any Engagement. This indemnity applies only to the extent that claims arise from client actions, omissions, or misuse of CIA systems.

11. Governing Law & Disputes

The laws of Queensland, Australia, govern this Disclosure.

Any disputes arising from or in connection with this Disclosure, CIA systems,

or CIA services will be resolved exclusively in the courts or tribunals of Queensland.

12. Contact Us

For questions or concerns regarding this Non-Affiliation & Liability Disclosure, contact:

support@ciaops.co


Compliance & Infrastructure Agency (CIA)
Governing Jurisdiction: Queensland, Australia