To ensure clarity and prevent any ambiguity, CIA uses the following definitions throughout these Protocols:

“Agency” / “CIA”
Refers to Compliance & Infrastructure Agency, including its Tech Ops team members, contractors, and authorised representatives.

“Systems”
Refers to any digital workflows, operational frameworks, dashboards, templates, structures, or systemised deployments created or configured by CIA. Examples include—but are not limited to—the Mission Dispatch Grid, Field Intel Uplink, Asset Tracking Matrix, Onboarding Pipeline, Competency Vault, Vehicle Inspection Protocol, and any custom operational system designed for a client.

“Workspace”
A secure digital environment configured for a client within a software platform selected by either the CIA or the client. Workspaces may include dashboards, forms, workflows, user permissions, and operational modules.

“Personal Information”
Any information that identifies, or could reasonably identify, an individual, including but not limited to names, contact details, behavioural data, and digital identifiers.

“Client Data”
Operational or business information provided by a client or their authorised representatives. This may include organisational processes, workflows, asset information, staff data, job site information, vehicle details, or training requirements. Client Data remains the property of the client at all times.

“Third-Party Tools”
External digital platforms, cloud-based services, or software applications that the CIA uses to deliver its services. These may include workforce tools, workflow automation systems, form collection platforms, communications tools, email services, payment processors, analytics platforms, accounting software, and secure storage environments. (CIA does not publicly name or endorse these tools in legal documents.)

“Engagement”
Any interaction with CIA—including visiting our website, submitting a form, joining a waiting list, booking a call, entering into an agreement, completing onboarding, or accessing any of our digital systems.

By accessing CIA’s website, submitting forms, joining the waiting list, or using our services, you confirm that:

• You have read and understood these Terms

• You agree to comply with them

• You have the authority to bind your organisation (if applicable)

• You are at least 18 years old

If you disagree with these Terms, you must not continue interacting with CIA.

CIA provides digital infrastructure, operational systems, and workflow services.

We do not provide:

• Legal advice

• Financial advice

• HR or employment law guidance

• Cybersecurity consultancy

• Safety compliance certification

• Tax, accounting, or regulatory compliance services

Any information provided through CIA communications, funnels, websites, emails, or sessions is general in nature and must not be relied upon as professional advice. Clients are responsible for obtaining their own legal, financial, HR, or compliance advice where required. CIA does not warrant that its systems ensure regulatory compliance, safety compliance, or legal compliance, which remains the sole responsibility of the client.

Users who join the CIA’s waiting list or apply for service must submit accurate and complete information.

CIA reserves the right to:

• Approve or decline applicants

• Prioritise applicants based on operational suitability

• Limit access to offers, promotions, or founding partner positions

• Discontinue applications at any time

• Request verification of business details

Approval does not guarantee service availability.

To the fullest extent permitted under Queensland law, CIA:

• Is not liable for business losses, operational failures, downtimes, or productivity impacts

• Is not responsible for errors caused by client staff or Field Ops

• Does not guarantee outcomes, revenue, or business results

• Is not responsible for outages, failures, or service issues caused by Third-Party Tools

• Is not liable for indirect, consequential, or incidental damages

• Limits total liability to the amount paid by the client to CIA in the 30 days preceding the event giving rise to the claim.

These limitations apply whether the claim arises in contract, tort, negligence, or otherwise.

CIA uses external digital platforms to configure, deploy, and deliver client systems.

By engaging with CIA, you acknowledge and accept that:

• Third-party tools operate independently of the CIA

• CIA does not control their performance, availability, or policies

• Outages or disruptions in third-party platforms are outside the CIA’s responsibility

• CIA may update Tools as needed

• CIA may replace or modify Tools without notice

• CIA is not liable for any losses resulting from third-party issues

Your use of Third-Party Tools may be subject to separate terms imposed by those providers. Where third-party platform subscriptions are required, these are held directly by the client unless otherwise agreed in writing.